Website chat
Not at all. For late arrivals the room key is in the safe by the entrance, and the code comes by text.
Fewer missed inquiries. More time for your guests and customers.
AuraServe answers questions in your website chat and on the phone and hands everything else to your team with all the details.AuraServe answers recurring questions on your website and by phone and hands inquiries to your team with all the key details. Designed for GDPR-compliant use, multilingual, and typically live within 48–96 hours.
One question, two channels: how AuraServe answers in chat and on the phone
Example
“We won’t arrive until 11 pm. Is that a problem?”
Same knowledge
Phone
Call in progress0:44
“That is no problem at all. For a late arrival your key will be in the safe by the entrance. We will text you the code.”
Late arrival passed on to the team
Chat and Voice
•EU hosting
•WhatsApp integration
How it works
Your team gets ready-made handovers
AuraServe answers what can be answered. Everything else reaches your team as a summary, whether the request came in via chat or by phone.
You share your knowledge
Website, prices, FAQs and processes. We set up the assistant with them. You can maintain changes yourself in the customer portal.
AuraServe answers
In your website chat and on the phone, with the same knowledge and the same rules, around the clock.
Your team takes over
Only the requests that need a person, with all the important details instead of starting from scratch.
New request
ExamplePhoneToday, 6:42 pm
- Request
- Table for 4, Saturday at 7 pm
- Name
- Maria Huber
- Call back
- 0664 1234567
- Note
- One guest is vegetarian, high chair requested
Table reserved provisionally
Next step: confirm the reservation
- Multilingual
- Answers in German, English and other languages.
- On WhatsApp too
- As an add-on, the same assistant is also available on WhatsApp.
Try it on WhatsApp - Connected to your systems
- Calendars, CRM and other tools can be connected with add-ons.
Industry focus
What this means for your business
Every industry has its own questions. Here you can see typical requests from your day-to-day work and how AuraServe handles them. We decide together what should run automatically.
Hotels & Guesthouses
Guest service around the clock
Typical requests
“What time is breakfast tomorrow?”
Answered by AuraServeFrom your house information
“Can I store my bike safely?”
Answered by AuraServePointing guests to the bike room
“Gibt es beim Hotel Parkplätze?”
Answered by AuraServeIn the guest’s language
“Do you have a double room free this weekend?”
Goes to your teamWith travel dates and number of guests
Works well with: Multilingual chat, WhatsApp as an add-on
Ask our assistant your own question.
Testimonials
What has changed for our customers
“Seit wir AuraServe nutzen, bleibt keine Anfrage zu unseren Seminaren mehr liegen, auch abends und am Wochenende nicht.
Die Leute erhalten sofort eine Antwort und wir haben den Kopf frei für das, worum es bei uns wirklich geht: gute Momente mit Menschen.”
Wolfgang Hagspiel (Open the website of Wolfgang Hagspiel)Büro für Lebensfreude, InnsbruckWebsite chat · Seminars“Für unser Fest „s’brennt scho wieder 2026“ steht der Event-Assistent rund um die Uhr für Fragen zu Programm, Tickets, Helferanmeldung und Sponsoring zur Verfügung. Das entlastet unser ehrenamtliches Team enorm und sorgt dafür, dass niemand mehr auf eine Antwort warten muss.”
Stephan Pfister (Open the website of Stephan Pfister)Kommandant-Stellvertreter, OF ThüringerbergEvent assistant · Club festivalYou can try the phone assistant yourself.Call the assistant+43 5522 27350
Savings calculator
How much could your team save?
Enter your own figures. The calculator starts at 300 requests per month with 50% handled automatically and deducts the selected package straight away. The result is an estimate, not a guaranteed figure.
Compared with
Savings after AuraServe One (€249 per month)
€201per month
Requests per month
300Minutes per request
6 minHourly rate
€30Share handled automatically
50%- Hours saved
- 15
- Savings before costs
- €450
- Pays off from
- approx. 170 requests
Excluding the one-time setup, prices exclude VAT. We estimate extra minutes conservatively: every automatically handled request counts as a call of approx. 2 minutes.
Transparent pricing
Choose Chat, Voice or AuraServe One
Three clear entry packages for businesses that want to automate website inquiries, phone calls, or both channels with one shared AI system.
AuraServe Chat
For businesses that want to answer website inquiries, leads, and recurring questions automatically.
from
99
€
/ month
+ one-time setup from €590Cancel monthly
- Website chat assistant
- Answers from your knowledge base
- Up to 1,000 answers per month
- Lead and contact capture
- Website widget integration
AuraServe Voice
For businesses that want to answer incoming calls automatically, qualify requests, and hand them over to the team.
from
199
€
/ month
+ one-time setup from €690Cancel monthly
- AI phone assistant
- 800 minutes included, then €0.15 per minute
- German and English included
- Team handover with announcement
- Call summaries
Recommended
AuraServe One
Website chat and phone assistant in one shared system for consistent answers in chat and on the phone.
from
249
€
/ month
+ one-time setup from €990Cancel monthly
- AuraServe Chat and Voice included
- Shared knowledge base
- Unified rules for chat and phone
- Up to 1,000 chat answers per month
- 800 minutes included, then €0.15 per minute
- Structured team handovers
No obligation – reply within 24 hours
One-time setup (Managed Start): we set up your assistant, fine-tune it with you and test it. Support hours are included in the first year (Chat and Voice 3, One 8). The exact amount depends on the add-ons you choose.
All prices excl. VAT. Cancel monthly. WhatsApp, calendars, API and other modules are available as add-ons.
All features, add-ons and pricesGDPR-compliant use
Privacy your customers can trust
AuraServe is designed for privacy-compliant use: it runs on EU infrastructure, gives your visitors clear privacy notices, and includes the data processing agreement (DPA).
- Storage only with consent
- Nothing is stored in the browser until your visitors consent.
- Works with your cookie banner
- Fully compatible with consent management solutions.
- Encrypted transmission
- HTTPS transport encryption for all data transfers.
- EU infrastructure
- Core data is stored on European infrastructure.
Contact
Let's talk about your inquiries
We will get back to you personally within 24 hours with a concrete recommendation for plan, setup and next steps.
Rather talk right away? Call +43 5522 27350. Our AI assistant takes the call and puts you through to us if needed. Or book an appointment.