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Every call gets through.

AuraServe Voice answers calls and decides by your rules: it answers the question right away, prepares a callback or puts the caller through to your team.

Call it yourself+43 5522 27350

Example: which way does a call go?

Incoming call

Tue, 2:32 pm

Example

Assistant

Choose an example call

Caller
“Are you open on Saturday?”
Assistant
“Yes, on Saturdays we are here from 9 am to 1 pm. On weekdays from 8 am to 6 pm.”

Result: Answered directly

Outcome

  • Answered directlyfrom your knowledge
  • Callback preparednote by email and in the portal
  • Put through to your teamwith a short announcement

AuraServe Voice from €199 per month excl. VAT800 minutes included · usually live in 48–96 hours

Example calls from a fictional business. We set up your content and rules together during onboarding.

What reaches you after the call.

After every call you receive a summary by email and in the customer portal: who called, what it was about and what to do next.

Callback prepared

Call note

Example

Call from Thomas Huber · Tue, 2:32 pm · 2:18 min

Mr Huber would like a morning appointment for an initial consultation next week. He can be reached from 8 am and asks for a callback.

Request
Appointment, initial consultation
When
next week, mornings
Call back on
0664 123 45 67
Channel
Phone

Next step: suggest a time and call back

This is how AuraServe Voice sounds.

A short look at how AuraServe Voice works in a business.

What AuraServe Voice costs.

You pay a monthly price and a one-time setup. 800 call minutes are included every month.

AuraServe Voice

€199per month

one-time setup from €690

For businesses that want to answer incoming calls automatically, qualify requests, and hand them over to the team.

  • 800 call minutes per month included
  • 1 phone number included
  • 10+ voices available
  • German and English included
  • Call answering and request detection
  • Call transfer to your team with announcement
  • Call summaries
  • Call forwarding or direct connection of your phone system (SIP)
  • 1 customer portal user included
  • GDPR-compliant

Cancel monthly. We get back to you within 24 hours.

800 minutes per month

After that, additional minutes cost €0.15 each and are added automatically in packages of 100 minutes. A typical call lasts one to three minutes.

Are the minutes enough?

Set how often your phone rings and see what Voice costs per month, including additional minutes.

Voice pricing in detail

Add the chat?

With AuraServe One, phone assistant and website chat answer from the same knowledge base. from €249 per month

See AuraServe One

All prices excl. VAT.

On the phone in a few days.

Your phone assistant is usually live 48 to 96 hours after kick-off. We do the setup together with you.

  1. 1

    Collect the requests

    We collect why customers call you most often, plus opening hours, prices and contacts.

  2. 2

    Set the rules

    You decide which questions the assistant answers, when it takes a callback request and when it puts calls through. You also choose a voice.

  3. 3

    Connect your number

    Either you forward your number or we connect your phone system directly (SIP). We test everything together before going live.

  4. Your assistant is live

    From now on the assistant answers your calls. You receive call notes by email and in the customer portal.

From you we need the most common requests on the phone, your handover rules and who in your team receives callbacks and transferred calls.

Questions about AuraServe Voice

Do I need a new phone system?

In many cases, forwarding calls from your existing number is enough. Alternatively, we can connect your phone system directly via SIP, the standard modern phone systems use to carry calls over the internet. We check what works for you based on your current setup.

What happens if the assistant does not know the answer?

It says so openly and offers to take a callback request or to put the caller through to your team. That way no request gets lost.

Does AuraServe Voice replace my team?

No, the assistant handles recurring questions and takes down requests. Important calls reach your team with all the information.

Which languages does the assistant speak?

German and English are included. Technically more than 25 languages are supported. We arrange further languages with you on request.

What happens when the 800 minutes are used up?

Additional minutes are then added automatically in packs of 100, at €0.15 per minute. They apply to the current billing period.

Can the assistant book appointments?

Yes, with the calendar integration from the Connect add-ons, from €49 per month. During the call, the assistant then books appointments directly into your calendar.

Is AuraServe Voice GDPR-compliant?

Yes, the data is stored on EU infrastructure and the data processing agreement is included.

Can I add the website chat later?

Yes, you can start with Voice and add the website chat later. Both then answer from the same knowledge base.

Call it yourself.

Ready for your assistant?

If you already know exactly what you need, write to us. We get back to you within 24 hours with a recommendation for plan, setup and launch.

Book a call first

Try it first?

Let the assistant call you or call it yourself. It answers your questions about AuraServe.

Call it yourself+43 5522 27350