Website chat
Are you open on Saturday?
Yes, on Saturday we are open from 9 am to 1 pm.
One knowledge base. Two channels.
With AuraServe One, website chat and AI phone assistant answer from the same knowledge base and follow the same rules. You maintain everything once.
Try it: change an entry in the knowledge base and see how chat and phone answer.
Your knowledge baseExample
Change an entry and see how both channels answer.
Saturday
Answer in chat and phone: Yes, on Saturday we are open from 9 am to 1 pm.
Phone
Sample call
- Caller
- “Are you open on Saturday?”
- Assistant
- “Yes, on Saturday we are open from 9 am to 1 pm. Just drop by.”
AuraServe One from €249 per month excl. VATUsually live within 48–96 hours
Sample answers from a fictional business. We define your content and rules together during setup.
What chat and phone have in common
With AuraServe One, chat and phone share knowledge, rules and handover paths. You maintain everything once in the customer portal and it applies to both channels. The only difference is how they talk to your customers.
Answer questions
From the same knowledge base
- In chat
- In writing on your website, around the clock
- On the phone
- In conversation, with one of 10+ voices
Capture requests
Name, contact and request, structured
- In chat
- Right in the chat
- On the phone
- During the call, with a call summary
Appointments and callbacks
Prepared according to your rules
- In chat
- Take appointment requests in the chat
- On the phone
- Arrange a callback or appointment in the call
Handover to your team
In the same format, whatever the channel
- In chat
- With the full chat history
- On the phone
- With a summary of the call
Bookable separately. Cheaper together.
You can start with Chat or Voice and add the other channel later. If you want both channels, take One: one knowledge base, one price.
AuraServe Chat
€99per month
one-time setup from €590
For businesses that want to answer website inquiries, leads, and recurring questions automatically.
- Website chat assistant
- Answers from your knowledge base
- Up to 1,000 answers per month
- Lead and contact capture
- Website widget integration
AuraServe One
Recommended€249per month
instead of €298 for Chat and Voice separately
one-time setup from €990 instead of €1,280
Website chat and phone assistant in one shared system for consistent answers in chat and on the phone.
- AuraServe Chat and Voice included
- Shared knowledge base
- Unified rules for chat and phone
- Up to 1,000 chat answers per month
- 800 minutes included, then €0.15 per minute
- Structured team handovers
Cancel monthly. We get back to you within 24 hours.
AuraServe Voice
€199per month
one-time setup from €690
For businesses that want to answer incoming calls automatically, qualify requests, and hand them over to the team.
- AI phone assistant
- 800 minutes included, then €0.15 per minute
- German and English included
- Team handover with announcement
- Call summaries
All prices excl. VAT.
All prices and add-onsLive in 48–96 hours
You provide the knowledge, we set up chat and phone with it and test both with you.
- 1
Gather knowledge
Website, prices, FAQs and processes. What you already have is enough to get started.
- 2
Set the rules
You decide how the assistant sounds, what it may answer and when it hands over to your team. This applies to chat and phone alike.
- 3
Connect and test
The chat widget is embedded on your website. You either forward calls to AuraServe or we connect your phone system directly (SIP). We test both with you.
Both channels are live
Website chatPhone
What you need: a website, a phone number with call forwarding and your content. No technical knowledge required.
Grows with you, if you want
Extend One with more channels and features. All add-ons use the same knowledge base and can be booked individually.
AuraServe One Chat and phone use the same knowledge base. Every add-on draws on the same source.
WhatsApp
The same assistant also answers on WhatsApp, from the same knowledge base.
from €49/month
Calendar
Appointments go straight into your calendar, with your availability and rules.
from €49/month
More team seats
Several people maintain content and handle requests in the customer portal.
from €29/month
There are also packs for automation, analytics, documents and technical integrations. All add-ons in detail
Frequently asked questions about AuraServe One
Is AuraServe One just a chatbot?
No. AuraServe One connects website chat and AI phone assistant in one system with a shared knowledge base, shared rules and consistent handovers to your team.
Do I have to start chat and voice at the same time?
No. You can start with Chat or Voice and upgrade to AuraServe One later.
How much does AuraServe One cost?
AuraServe One starts at €249 per month excl. VAT, plus a one-time setup from €990. Up to 800 phone minutes are included, each additional minute costs €0.15. Cancel monthly.
Which languages do chat and phone speak?
German and English are included. The chat answers in your visitors’ language. On the phone, more than 25 languages are technically supported. More languages are available on request.
Do I need a new phone system?
In many cases, forwarding calls from your existing number is enough. Alternatively, we can connect your phone system directly via SIP, the standard modern phone systems use to carry calls over the internet. We check what works for you based on your current setup.
Where is the data processed?
Exclusively on servers in the EU. A data processing agreement (DPA) is included.
Which add-ons can I add?
For example WhatsApp, a calendar integration or more team seats. There are also packs for automation, analytics, documents and technical interfaces. All add-ons are optional.
Your next step
Ready?
Send us your request. We get back to you within 24 hours, clarify your use case and set up AuraServe One within 48–96 hours.
Not sure yet?
Ask the chat a question about AuraServe, then let it call you. That way you experience both channels before you decide.