Welcome! How can I help you today?
AuraServe
Fewer missed inquiries. More time for your guests and customers.
AuraServe answers recurring questions on your website and by phone, qualifies inquiries, and hands them over to your team with all the relevant information.
For hotels, restaurants, and service-focused businesses across the DACH region. GDPR-oriented, multilingual, and typically ready to go within 48–96 hours.
Chat and Voice
•GDPR-ready
•WhatsApp integration
Aura Restaurant
Digital waiter
How it works
How AuraServe takes work off your team
Questions get answered, requests are captured completely, and your team receives every handover with context.
- 01
Answer questions instantly
Opening hours, offers, availability, processes, and common questions — around the clock.
Website and phone - 02
Capture each request completely
Prospective customers provide the relevant information directly in chat or by phone.
Structured, not incomplete - 03
Hand over with context
Your team only takes over qualified inquiries — instead of starting from scratch.
Ready to continue
Products
Choose the right channel for your business.
In simple terms: choose the channel where requests arrive today — or connect both.
Savings calculatorHow much could your team save
How much could your team save
if recurring requests run automatically?
We use a conservative estimate: the assistant handles the initial response for around 65% of incoming standard requests. Your team continues to handle the rest.
Quick estimate
in a few seconds
Assumption
1,200 Requests per month x 7 min x 30 Euro
Live result
Monthly savings potential
€2,730
Requests per month
1,200Minutes per request
7 minHourly rate
30 EuroHours saved
91
per month
Handled automatically
65 %
for standard requests
Per year
€32,760
with 65% automated handling
Transparent pricing
Choose Chat, Voice or AuraServe One
Three clear entry packages for businesses that want to automate website inquiries, phone calls, or both channels with one shared AI system.
Monthly plan + Managed Start in the first year
AuraServe Chat
For businesses that want to answer website inquiries, leads, and recurring questions automatically.
from
99
€
/ month
from 4€ per day
- Website chat assistant
- Answers from your knowledge base
- Up to 1,000 answers per month
- Lead and contact capture
- Website widget integration
- 1 customer portal user included
- GDPR-oriented operation
- Monthly cancellable
- Expandable with add-on packs
AuraServe Voice
For businesses that want to answer incoming calls automatically, qualify requests, and hand them over to the team.
from
199
€
/ month
from 7€ per day
- AI phone assistant
- 10+ voices available
- Up to 800 minutes
- €0.15 / extra minute
- German and English included
- 25+ languages technically supported
- Additional languages on request
- Call handling and intent detection
- Team handover with context
- Call forwarding or SIP connection
- Call summaries
- 1 customer portal user included
- GDPR-oriented operation
- Expandable with add-on packs
Recommended
AuraServe One
Website chat and phone assistant in one shared system for consistent answers across channels.
from
249
€
/ month
from 9€ per day
- AuraServe Chat included
- AuraServe Voice included
- 10+ voices available
- Up to 800 minutes
- €0.15 / extra minute
- German and English included
- 25+ languages technically supported
- Additional languages on request
- Shared knowledge base
- 1 customer portal user included
- Unified rules for chat and phone
- Structured team handovers
- Best entry point for cross-channel automation
- Expandable with add-on packs
Expandable with add-ons
Individual modules and discounted add-on packs are available for WhatsApp, calendars, automation, API/webhooks, analytics, additional portal users, document recognition, extra bots, voice channels, and branding removal.
Managed Start
In the first year, we actively support setup so the assistant is configured, tested, and ready for production.
Managed Start Chat
from €590 one-time*
Setup and onboarding, including 3 support hours.
Managed Start Voice
from €690 one-time*
Setup and onboarding, including 3 support hours.
Managed Start One
from €990 one-time*
Setup and onboarding, including 8 support hours.
All prices excl. VATChat €99/monthVoice €199/monthAuraServe One €249/monthMonthly plans can be cancelled anytime; annual plans require 30 days notice before term end.
Questions? Talk to our teamAuraServe offers AI chatbot assistants you can train with your own knowledge – available 24/7, on your website and via WhatsApp.
- Trained on your knowledge
- You decide what the assistant knows. Products, FAQs, prices, processes – it knows your business.
- 24/7 on your website
- One line of code and the chatbot is live. Answers inquiries automatically, even at night and on weekends.
What AuraServe brings
GDPR-ready
EU infrastructure
Available 24/7
Multilingual
Fast setup
Widget integration
Website chat
Phone assistant
Chat and Voice
AI telephony
Call handling
Call forwarding
SIP connection
Callback preparation
Intent detection
Customer data capture
Structured handovers
Qualified inquiries
GDPR-ready
EU infrastructure
Available 24/7
Multilingual
Fast setup
Widget integration
Website chat
Phone assistant
Chat and Voice
AI telephony
Call handling
Call forwarding
SIP connection
Callback preparation
Intent detection
Customer data capture
Structured handovers
Qualified inquiries
WhatsApp-ready
No code required
Custom design
Auto retrain
Semantic search
Analytics included
Appointment booking
Calendar connection
CRM connection
Booking systems
Website and phone
Trial available
Optimized for DACH
Personal service
Custom personality
DPA included
Monthly or annual billing
WhatsApp-ready
No code required
Custom design
Auto retrain
Semantic search
Analytics included
Appointment booking
Calendar connection
CRM connection
Booking systems
Website and phone
Trial available
Optimized for DACH
Personal service
Custom personality
DPA included
Monthly or annual billing
More than a chatbot:
an assistant for your customer communication.
AuraServe brings together your own knowledge, multilingual support, and clear appointment and handover logic so your team receives qualified requests with the right context.
- Your own knowledge
- The assistant responds from your content: offers, FAQs, pricing, and processes stay aligned with your business.
- Multilingual
- Your customers get answers in German, English, and other languages, tailored to your audience.
- Appointment and handover logic
- The assistant guides each request to the next step and hands qualified inquiries to your team with the right context.
Industry focus
AI chatbot for your industry - ready from day one
Whether you run a hotel, restaurant, online shop or service business, AuraServe Chat handles customer questions, captures leads and supports bookings around the clock.
Quick to deploy
for typical service and advisory questions
Multilingual
for international customers
GDPR-ready
running on EU infrastructure
Hotels & Resorts
Guest service around the clock
What time is breakfast tomorrow?
Our breakfast buffet is available from 7:00 to 10:30 in the Goldene Terrasse restaurant. Would you like me to reserve a table for you?
Do you have a spa area?
Yes. Our wellness area with sauna, pool and massages is open daily from 8:00 to 21:00. Would you like to book a massage?
Testimonials
What our customers really say
Seit wir AuraServe nutzen, bleibt keine Anfrage zu unseren Seminaren mehr liegen, auch abends und am Wochenende nicht. Die Leute erhalten sofort eine Antwort und wir haben den Kopf frei für das, worum es bei uns wirklich geht: gute Momente mit Menschen.
Wolfgang HagspielBüro für Lebensfreude, InnsbruckFür unser Fest „s’brennt scho wieder 2026“ steht der Event-Assistent rund um die Uhr für Fragen zu Programm, Tickets, Helferanmeldung und Sponsoring zur Verfügung. Das entlastet unser ehrenamtliches Team enorm und sorgt dafür, dass niemand mehr auf eine Antwort warten muss.
Stephan PfisterKommandant-Stellvertreter, OF ThüringerbergGDPR-ready
Privacy your customers can trust
AuraServe is built from the ground up with privacy in mind. You get clear privacy notices and full GDPR compliance — without compromises.
Clear privacy notices
•Data processing agreement included
No third-party cookies
Browser storage only after user consent, no third-party cookies.
Consent-ready
Fully compatible with consent management solutions.
Encrypted transmission
HTTPS transport encryption for all data transfers.
EU infrastructure
Core data is stored on European infrastructure.
Contact
Let's review your use case
We will get back to you within 24 hours with a concrete recommendation for plan, setup and next steps.
Personal consultation
Ready for more satisfied customers?
Start with AuraServe and experience how AI can improve your customer service around the clock.
Setup in 48–96 hoursEU infrastructure for core dataMonthly plans can be cancelled anytime