Website chat
Ask something:
Are you open on Saturday?
Yes, on Saturdays we are here from 9 am to 1 pm. On weekdays from 8 am to 6 pm.
Source: Opening hours, “Saturday” entry
Answers from your knowledge.
AuraServe Chat answers questions on your website with the information you provide: your website, FAQ and your own entries. Every answer shows its source.
Example: where does the answer come from?
Your sourcesExample
- Website“Directions” page
- FAQCommon questions
- PricesKnowledge entry
- Opening hoursKnowledge entry
- Handover to your teamwhen no source fits
AuraServe Chat from €99 per month excl. VATUsually live in 48–96 hours
Example answers from a fictional business. We set up your sources and rules together during onboarding.
A question becomes a request.
When someone wants an appointment, a quote or a callback, the chat asks for their name and contact details and passes everything to your team in one go. You no longer have to ask what it was about.
Website chatExample
I would like a quote for managing a building with 12 apartments.
Happy to help. So the team can get back to you: what is your name and how can we best reach you?
Maria Berger, maria.berger@example.com
New request
ExampleWith your team, by email and in the customer portal
- Request
- Quote, property management
- Scope
- 12 apartments
- Name
- Maria Berger
- Contact
- maria.berger@example.com
- Channel
- Website chat
Next step: send the quote
The request reaches your team by email and is visible in the customer portal. With the calendar integration (add-on), the chat enters booked appointments directly into your calendar.
- Email to your team
- Customer portal
- Calendar (add-on)
In use at real businesses.
“Seit wir AuraServe nutzen, bleibt keine Anfrage zu unseren Seminaren mehr liegen, auch abends und am Wochenende nicht.
Die Leute erhalten sofort eine Antwort und wir haben den Kopf frei für das, worum es bei uns wirklich geht: gute Momente mit Menschen.”
Wolfgang Hagspiel (Open the website of Wolfgang Hagspiel)Büro für Lebensfreude, InnsbruckWebsite chat · Seminars“Für unser Fest „s’brennt scho wieder 2026“ steht der Event-Assistent rund um die Uhr für Fragen zu Programm, Tickets, Helferanmeldung und Sponsoring zur Verfügung.
Das entlastet unser ehrenamtliches Team enorm und sorgt dafür, dass niemand mehr auf eine Antwort warten muss.”
Stephan Pfister (Open the website of Stephan Pfister)Kommandant-Stellvertreter, OF ThüringerbergEvent assistant · Club festivalWhat AuraServe Chat costs.
You pay a monthly price and a one-time setup, with a clear answer allowance. You only add extensions when you need them.
AuraServe Chat
€99per month
one-time setup from €590
For businesses that want to answer website inquiries, leads, and recurring questions automatically.
- Website chat assistant
- Answers from your knowledge base
- Up to 1,000 answers per month
- Lead and contact capture
- Website widget integration
- 1 customer portal user included
- Designed for GDPR-compliant use
- Expandable with add-on packs
Cancel monthly. We get back to you within 24 hours.
1,000 answers per month
You receive a warning email at 800 answers. Once the allowance is used up, visitors see your phone number and email address instead of an AI answer. You can add more answers in packages starting at 1,000 per month.
Extensions when you need them
- Calendar integrationfrom €49 per month
- WhatsAppfrom €49 per month
- Document import (PDF)from €29 per month
- Analyticsfrom €19 per month
Add the phone?
With AuraServe One, website chat and phone assistant answer from the same knowledge base. from €249 per month
See AuraServe OneAll prices excl. VAT.
All prices and add-onsLive in a few days.
Your chat is usually live 48 to 96 hours after kick-off. We do the setup together with you.
- 1
Gather knowledge
We take over the content of your website and your most common customer questions. Whatever is missing, we add together.
- 2
Set the rules
You decide the tone, which topics the chat answers and when it hands over to your team.
- 3
Embed and test
The widget is added to your website with a script. We test it with you before it goes live.
Your chat is live
Website chat
From you we need access to your website or its content, your most common customer questions and who in your team receives the requests.
Questions about AuraServe Chat
What happens if the chat does not know an answer?
It only answers based on your sources. If information is missing, it says so openly and offers to pass the question on to your team.
Does my website need to be rebuilt?
Usually the widget can be added to existing websites built with WordPress or a site builder via a script, without development work. It works on desktop and mobile.
Can I change the answers myself?
Yes, you manage entries, common questions and sources yourself in the customer portal. You can also decide whether the source is shown below an answer.
What happens after 1,000 answers in a month?
You receive a warning email at 800 answers. Once the allowance is used up, visitors see your phone number and email address instead of an AI answer. You can add more answers in packages starting at 1,000 per month.
Which languages does the chat speak?
German and English are included. The chat answers in your visitors’ language.
Is the chat GDPR-compliant?
Yes, the data is stored on EU infrastructure and the data processing agreement is included.
Can I add the phone later?
Yes, you can start with the chat and add the phone assistant later. Both then use the same knowledge base.
Ask it yourself.
Ready for your chat?
If you already know what you need, write to us. We get back to you within 24 hours with a recommendation for setup and launch.
Try it first?
Ask the real chat a question about AuraServe or watch the live demo with an example business.